RETURN & REFUND POLICY
Effective Date: July 15, 2026
At Switch House Electric Supply, we want our customers to have a straightforward and positive purchasing experience. This Return & Refund Policy explains the requirements for returning eligible products and requesting refunds or exchanges.
By placing an order, you acknowledge this policy, subject to any rights and remedies that cannot legally be excluded.
Return Eligibility
Unless otherwise stated on the product page or at the time of purchase, eligible products should generally be:
- Unused
- Uninstalled
- In original condition
- In resalable condition
- Returned in original packaging where applicable
- Complete with included accessories and documentation where applicable
Products that have been installed, modified, damaged through misuse, or otherwise altered may not qualify for return.
Non-Returnable Products
Certain products may not be eligible for return, including:
- Clearance or final-sale items
- Custom-built products
- Custom or special-order products
- Products specifically identified as non-returnable
- Products that have been installed or used
- Products damaged through misuse or improper handling
- Products subject to manufacturer-specific return restrictions
Any product-specific return restrictions disclosed at the time of purchase will apply.
Requesting a Return
Before sending a product back, please contact us to request return instructions.
Please provide:
- Full name
- Order number
- Email address used for the order
- Product name
- Reason for return
- Photographs or other information if requested
Do not send merchandise to the return address until your return has been approved or return instructions have been provided.
Return Shipment
Approved returns should be securely packaged and shipped according to the instructions provided by our customer service team.
Return Shipment Address:
FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
Unless otherwise required by applicable law or agreed upon by us, return shipping costs are the responsibility of the customer.
We recommend using a shipping service that provides tracking and retaining proof of shipment until the return has been completed.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
We may request:
- Order information
- Photographs of the product
- Photographs of the packaging
- Shipping information
- Other information needed to evaluate the issue
After reviewing the claim, we may provide an appropriate remedy, which may include a replacement, exchange, refund, or another remedy required by applicable law.
Refunds
Once an eligible return is received and inspected, we will determine whether the return qualifies for a refund.
If approved, refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refund Amount
Approved refunds generally cover the purchase price of the eligible returned product.
Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error on our part.
Exchanges
Where exchanges are available, replacement products are subject to inventory availability.
If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund where applicable.
Return Inspection
All returned products may be inspected before a refund or exchange is approved.
If a returned item does not meet the applicable return requirements, the return may be denied to the extent permitted by law.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If a package is returned or delayed because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping charges required to resend the order.
Order Cancellations
If you request cancellation before an order has been processed or shipped, we will make reasonable efforts to accommodate the request.
Once an order has entered processing or has been shipped, cancellation may no longer be possible and the order may need to be handled under the return procedure.
Shipping
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are shipped using USPS (United States Postal Service) unless otherwise specified.
Estimated delivery times are estimates only and are not guaranteed.
Shipping delays may occur because of USPS delays, weather, holidays, incorrect address information, or circumstances outside our reasonable control.
Tracking information may be provided after shipment.
Contact Us
For questions regarding returns, refunds, exchanges, damaged products, or order issues:
Switch House Electric Supply
Website: switchhouseelectricsupply.com
Email: info@switchhouseelectricsupply.com
Phone: (818)-564-3573
Address:
14836 W CASTILLE WAY
SYLMAR, CA 91342
Please include your order number when contacting us about an existing purchase.
Policy Changes
We may update this Return & Refund Policy periodically to reflect changes in our products, services, business practices, or legal requirements.
Any revised version will be posted on this page with an updated Effective Date.
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FullStack Fulfillment
8575 Somerset Dr. Suite A.
Largo, FL 33773
OUR ADDRESS
14836 W CASTILLE WAY
SYLMAR, CA 91342
(818)-564-3573